Terms and Conditions

Effective Date: July 21, 2025

Welcome to Ethos Agency Limited. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and digital platforms (collectively referred to as the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

About Us

We are a Uganda-based, woman-led organization that provides sustainable, socially conscious, and impact-driven services. Our core offerings include event management, administrative support, professional development, guest care and travel advisory, QR code check-ins, and digital marketing (email and social media).

Acceptance of Terms

By using our Services, you confirm that:

• You are at least 18 years old or are accessing the services under the supervision of a legal guardian.
  
  
• You have read, understood, and agreed to these Terms.
  
  
• You will comply with all applicable laws and regulations.

Services Provided

ETHOS offers both standard and customized services tailored to NGOs, businesses, institutions, and individuals. Services may include:

• Sustainable event planning and logistics
  
  
• QR-based check-in systems
  
  
• Travel coordination and guest care
  
  
• Email and social media marketing campaigns
  
  
• Training, internship facilitation, and professional development programs
  
  
• Administrative and customer support

Some services require prior agreement, registration, or consultation. We reserve the right to decline service based on capacity, eligibility, or policy violations.

User Obligations

By using our website or engaging our services, you agree to:

• Provide accurate and complete information
  
  
• Refrain from using our platform for illegal, fraudulent, or harmful purposes
  
  
• Respect our intellectual property and confidential materials
  
  
• Avoid unauthorized access to our systems or impersonation

You are responsible for maintaining the confidentiality of any login credentials or private access granted by Ethos.

Payment and Refunds

For services requiring payment:

• Full or partial payment may be required before work begins
  
  
• Payments can be made via bank transfer, mobile money, or other approved channels
  
  
• All fees are communicated clearly in writing or via formal quotation

Refunds are provided only under mutually agreed circumstances and must follow our cancellation or service agreement terms.

Intellectual Property

All content, tools, branding, and materials provided by ETHOS including but not limited to:

• Logos, designs, and artwork
  
  
• Website content and documents
  
  
• Marketing collateral and reports
  —are the exclusive intellectual property of Ethos Agency Limited and may not be copied, distributed, altered, or reused without written permission.

You may not claim ownership of, sell, or commercially exploit any of our materials without authorization.

Privacy and Data Protection

We respect your privacy and handle all client and user information in line with Uganda’s Data Protection and Privacy Act and international best practices.

Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

Third-Party Tools and Links

Our website and digital services may include links to third-party websites or tools. These are provided for your convenience, and Ethos is not responsible for their content, terms, or privacy practices.

Use of third-party platforms (e.g., Google Forms, WhatsApp, payment processors) is subject to their own terms and conditions.

Limitation of Liability

While we strive for accuracy and quality in every service, Ethos is not liable for:

• Errors or omissions in materials provided by third parties
  
  
• Delays or disruptions caused by factors beyond our control
  
  
• Losses resulting from misuse or misunderstanding of our services

All services are provided “as-is” and “as-available,” without warranties of any kind, unless stated otherwise in a formal contract.

Service Modifications and Updates

ETHOS reserves the right to:

• A Modify or discontinue services temporarily or permanently
  
  
• Update these Terms at any time without prior notice

Continued use of our website or services after changes have been made constitutes acceptance of the updated Terms.

Termination of Service

We may suspend or terminate your access to our services if:

• You violate these Terms or any applicable laws
  
  
• You misuse, misrepresent, or abuse our team, systems, or services
  
  
• We are legally required to do so

Any outstanding obligations or payments remain enforceable after termination.

Governing Law

These Terms are governed by and construed by the laws of the Republic of Uganda. Disputes shall be subject to the jurisdiction of the courts of Uganda.

Contact Us

For questions, clarifications, or legal concerns regarding these Terms, contact us via:

Ethos Agency Limited
📍 Kisaasi-Kyanja, Kampala, Uganda
📮 P.O. Box 118048, Kampala
📧 Email: askme@ethosly.com
📞 Tel: +256 200 924 900 / +256 747 049 900