Ivan Econi Shares his Empowering Journey at Ethos!
As an intern at Ethos, my expectations were high, but what I received exceeded them in every way. I came seeking practical experience and mentorship in my chosen field, but Read more
ETHOS Internships Cohort 3: Fuel Your Potential!
Are you ready to take your career to the next level?
Ethos Internships is excited to announce Cohort 3, a dynamic 3-month program designed to equip you with the skills and knowledge you need to succeed Read more
Sustainability in Customer Care.
In today’s competitive landscape, sustainability in customer care isn’t just a trend; it’s a strategic imperative for lasting success. Delivering top-notch customer care shouldn’t sacrifice profitability. Companies must devise sustainable methods for providing excellent customer service without compromising their Read more
Customer Care as a Partnership
Have you ever considered a customer as a partner? The best customer care strategies view customers as partners in success. Businesses should strive to understand customer aspirations, challenges, and current solutions. By working collaboratively with customers, businesses can develop Read more
Why Customer Care is Critical for Business Success
In today’s competitive business landscape, customer care is no longer a cost center, but a strategic investment. It’s the difference between a one-time transaction and a lifelong customer advocate. Here are some key reasons why customer care matters:
The Read more
The Evolution of Customer Care: From Complaint Box to User Experience (and Beyond)
Customer expectations are constantly evolving. As purchasing power and options increase, businesses need to go beyond simply meeting those expectations – they need to exceed them. This requires a deep understanding of the customer journey, from initial awareness Read more
Collaborate with Us!
Ethos fronts sustainability and social enterprise/impact through sustainable, waste-free impactful events, efficient admin support and innovative technology including QR code solutions that reduce carbon footprint while realizing a lasting societal impact. Applying sustainable business practices and social responsibility, we Read more
The Upgraded Nightmare: A Lesson in Owning Mistakes
We all make mistakes, and in the fast-paced world of customer service, those mistakes can sometimes hit our clients where it hurts. We recently learned a valuable lesson about the power of taking ownership and apologizing when things go Read more